Privacy Policy
Effective Date: 26 June 2025
Business Name: It’s Clearly Plumbing
Website: itsclearlyplumbing.com.au
At It’s Clearly Plumbing, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. What Information We Collect
We may collect personal information that is necessary for our business activities, including:
- Full name
- Phone number
- Email address
- Physical address
- Job site or project details
- Payment details (for invoicing and billing)
- Any other information provided via contact forms, emails, or phone calls
We may also collect non-identifying information, such as website usage data, IP addresses, or browser type, to improve our site and services.
2. How We Collect Your Information
We collect your personal information when you:
- Contact us via our website, phone, or email
- Fill out online forms or service request forms
- Subscribe to our newsletter or promotional content
- Engage our services (in person or online)
- Interact with us on social media or review platforms
3. Why We Collect Your Information
We collect and use your information to:
- Respond to your enquiries and provide plumbing services
- Process quotes, invoices, and payments
- Send booking confirmations and updates
- Provide customer support
- Share service updates, special offers, and newsletters (if subscribed)
- Improve our website and service offerings
4. Disclosure of Personal Information
We do not sell, rent, or trade your personal information. We may share your data with:
- Service providers or contractors who assist in delivering our services (e.g. accounting, IT)
- Government authorities or regulators if legally required
- Third parties only with your consent
5. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. This includes:
- Secure servers and networks
- Restricted staff access to sensitive data
- Encrypted communication where appropriate
However, no data transmission over the internet is fully secure. We cannot guarantee the absolute security of data shared online.
6. Access and Correction
You may request access to your personal information we hold and request corrections if the information is inaccurate, out of date, or incomplete. Please contact us using the details below.
7. Website Cookies and Analytics
Our website may use cookies or third-party tools (e.g. Google Analytics) to collect anonymous usage data. This helps us understand website traffic and improve user experience. You can disable cookies via your browser settings.
8. Third-Party Links
Our website may include links to other websites. We are not responsible for the privacy practices or content of those external sites.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:
It’s Clearly Plumbing
📞 Phone: 0412 430 714
📧 Email: info@itsclearlyplumbing.com
📍 Address: East Gosford
10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the “Effective Date” noted at the top.