Kylie stepped into the family business just over five years ago, learning the ropes from the legendary Virginia before taking charge of all things behind the scenes. She keeps the team organised, the jobs flowing, and the customers happy. Her favourite part of the role? Building relationships and hearing customers’ stories — every chat feels like catching up with old friends.

When the week winds down, Kylie’s all about a hot coffee, a reality show (the cheesier the better), and Friday movie night with the family. Outside the plumbing world, she’s also a qualified sign language interpreter. Originally from Sydney’s western suburbs, Kylie moved to the Central Coast for love — and stayed for the community, the coast, and that unmistakable “you’re home” feeling every time she comes over the hill.